Frequently Asked Questions
Everything you need to know about your Zahraa The Label experience.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order is dispatched.
What is your return and exchange policy?
We offer returns and exchanges on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like hijabs and under-caps are final sale.
How do I ensure I select the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our chart. If you are between sizes, we suggest sizing up for a more modest, comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options through services like Afterpay and Klarna.
How should I care for my Zahraa The Label garments?
To maintain the quality of our fabrics, we recommend hand washing or using a delicate machine cycle with cold water. Always air dry your garments and use a cool iron or steamer if necessary.
Do you restock items that are sold out?
We occasionally restock our most popular pieces. You can sign up for 'Back in Stock' notifications on the specific product page to be the first to know when an item returns.